Lesson safety and supervision guidelines

Most MatchMax lessons happen quietly at a kitchen table and nothing ever goes wrong. This guide exists so you know what a safe setup looks like, what supervision is expected when the student is a minor, and exactly what to do if something ever feels off.

Setting up the home for lessons

You know your home better than anyone, so MatchMax does not mandate a specific lesson format. A shared or visible space, such as a dining table in an open living area, is welcome if you prefer it, and a closed study room is equally fine if that suits your family. What helps any setup: enough light, a flat work surface, and a phone or tablet within reach if the tutor wants to share past papers. For the practical checklist of what to prepare, see prepare for your first lesson.

Supervision expectations for minors

If your child is a minor, one adult should be reachable at home for the duration of the lesson. You do not need to sit in on the lesson unless you want to; how closely you supervise is your call as the parent, and tutors respect that. What matters is that an adult is present or immediately reachable, that the tutor always knows who to turn to, and that your child knows how to reach you too.

What MatchMax checks in tutors

Every tutor card is reviewed by a person before it goes live, and tutors who opt into the two-tier system have documents such as transcripts and HKID cross-checked by hand. Verification is a document check, not a guarantee of character or results, so pair it with your own judgement in the first lessons. The details are in how MatchMax verifies tutors.

Legal reporting duties tutors carry

Tutors who work with children in Hong Kong may have legal reporting duties under the Mandatory Reporting of Child Abuse Ordinance (Cap. 650) where it applies to them. This means a tutor who forms a genuine belief that a child is being abused may be legally required to report it to the authorities. Obstructing or preventing a lawful report is prohibited. MatchMax will never ask a tutor to keep a safeguarding concern between the two of you, and a tutor raising a concern in good faith is acting properly, not against your family.

Safeguarding boundaries tutors follow

These boundaries apply to every MatchMax tutoring arrangement, and you are entitled to hold tutors to them:

• No unsupervised overnight contact with a student, in any form.
• All lesson arrangements and communication stay professional and go through the agreed channel, usually the WhatsApp thread set up during matching, with parents included or fully informed.
• Lessons happen at the agreed time and place; last-minute location changes are a conversation with you first, not a default.
• No requests for money, gifts, or side arrangements outside the agreed rate and billing cycle you set with the tutor.

If you see a tutor pushing against any of these, treat it as a red flag worth raising with MatchMax, even if the lesson itself seemed fine.

If something feels wrong

Start by raising it with the tutor directly. Many concerns are misunderstandings that a clear, polite message resolves in minutes. If the answer does not satisfy you, or if the concern is serious, contact MatchMax support at contact@matchmax.hk and we will look into it and help you decide next steps, including pausing or ending the arrangement. For scheduling changes that are purely practical, reschedule or cancel a lesson covers the ordinary process.

Related guides

• How MatchMax verifies tutors
• Prepare for your first lesson
• Reschedule or cancel a lesson
• Track your child's progress lesson by lesson

Still stuck? Email contact@matchmax.hk or message the MatchMax team on WhatsApp. — MatchMax Team