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Account, roles & profiles
- Can I use the same account as both a student/parent and a tutor?Yes. Every account starts in Learning Mode; activating Teaching Mode adds tutor tools on top of the same login, with no second email and no lost data.
- I am a student booking for myself. Why do I see options for children?MatchMax supports independent students and parents on the same platform. By default you book under Myself; parents add a Child Profile per child on the Account page.
- Can I pause my tutor profile while keeping my student/parent account active?Yes. Set your tutor listing to Paused in Settings; your Learning Mode account, bookings, and verified hours stay fully active.
Getting started
- How MatchMax matching worksSee how MatchMax matches your child with a self-employed tutor, from posting a request to agreeing a regular weekly schedule.
- Request a tutor and get matchedLearn what to include in a tutor request and what happens after you post it, from coordinator review to matched introductions.
- Choose the right tutor for your childHow to read a MatchMax tutor card, match curriculum specialism and rapport, and what to ask a tutor before Lesson 1.
Scheduling & lessons
- Prepare for your first lessonA short checklist for confirming the slot, setting up the space for Face-to-face / in-home or Zoom lessons, and knowing what the first lesson covers.
- Reschedule or cancel a lessonHow to move or cancel a lesson politely over WhatsApp, with copy-paste scripts in English and Chinese, make-up slot tips, and how refunds work with self-employed tutors.
Payments & fees
- Pay your tutor directly and billing cyclesParents pay the tutor directly by FPS, bank transfer, or cash, agree the rate and billing cycle with the tutor, and keep simple records of what was paid.
- Understand zero parent commission and tutor admin feesParents pay zero commission and never pay MatchMax anything, while tutors pay a one-off administrative matching fee of 1.5 lessons per match under the Terms of Service.
Tutor verification
Safety & safeguarding
Supporting your child
- Track your child's progress lesson by lessonUse the Rule of 3 after every lesson: what the task was, why it matters for the goal, and the exact measurable next step, so you always know tuition is working.
- Compare IB, DSE, IGCSE, and A-Level curriculaA parent-friendly comparison of HKDSE, IB, IGCSE, and A-Level, how each is assessed, typical ages, and what tutors focus on, with no verdict on which is better.