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Account, roles & profiles
- Can I use the same account as both a student/parent and a tutor?Yes. Every account starts in Learning Mode; activating Teaching Mode adds tutor tools on top of the same login, with no second email and no lost data.
- I am a student booking for myself. Why do I see options for children?MatchMax supports independent students and parents on the same platform. By default you book under Myself; parents add a Child Profile per child on the Account page.
- Can I pause my tutor profile while keeping my student/parent account active?Yes. Set your tutor listing to Paused in Settings; your Learning Mode account, bookings, and verified hours stay fully active.
Tutor handbook
Parent communication
- Your first WhatsApp intro and lesson ground rulesHow to open the match chat with a warm, professional first message and set healthy ground rules with parents from day one.
- Post-lesson updates: the Rule of 3A simple three-part structure for short post-lesson updates that show parents real progress and set the next step.
- Client Mastery: Winning Over Parents & Building TrustThe full triad — parent confidence, student trust, tutor clarity. Onboarding scripts, the Rule of 3 debrief, and the scenario survival guide for difficult conversations.
Scheduling & logistics
- Confirm lesson dates, reschedules, and tutor sick daysHow to lock in lesson dates, run gentle reminders, and handle reschedules, sick days, and no-shows with ready-to-send scripts.
- In-home, Zoom, and travel setupsAgree the delivery mode with the parent, then run in-home and Zoom lessons that feel organised from the first minute.
Teaching & pedagogy
- The first lesson: a diagnostic, not a lectureUse Lesson 1 to diagnose the real bottleneck and agree a study plan with the parent, instead of delivering a lecture.
- Pacing lessons for high-stakes exams (IB, DSE, A-Level)Reverse-plan from the exam date, prioritise high-mark topics, and alternate content coverage with timed past-paper practice.
- Decoding Students: Motivation, Interventions, and SENEducational-psychology frameworks in practice — Self-Determination Theory, student profiles from high achievers to burnout, and micro-scaffolding that beats task avoidance.
- Teaching Tactics, Lesson Blueprints, and Resource VaultThe elite educator's toolkit — 60-minute lesson blueprints, the SRL cycle, Gradual Release of Responsibility, CRA sequencing, PEEL+ essays, and the curriculum resource vault.
Fees, policies & safety
- The 1.5-lesson admin fee and unlocking parent contactHow the tutor-paid administrative matching fee works, what it covers, and how settling it unlocks parent phone contact.
- After Lesson 1: retention, the fee, and Drop-ProtectionWhat happens once Lesson 1 is done — why Lesson 2 matters, when the administrative matching fee is invoiced, and how Drop-Protection works if the family stops early.
- Protecting Yourself and the Student: Safety, Boundaries, and IntegritySafeguarding essentials — boundaries with minors, Hong Kong child-protection duties under Cap. 650, escalation protocols, objective documentation, and academic-integrity rules.