Policies & SafetyFor parents & students
Cancellation and rescheduling policies
Notice windows, makeup lessons, and how to reschedule without losing the slot.
Coming soon
Guide coming soon
We're putting the finishing touches on this guide. In the meantime, our coordinator team can answer any questions directly on WhatsApp.
Related guides
- How MatchMax verifies tutorsComing soon
- Lesson safety and supervision guidelinesComing soon
Need to get in touch?
Our team is available 7 days a week to support tutors and parents.